Frequently Asked Questions
Everything you need to know about your Le Petit Trou experience.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic delivery takes 2-4 business days, while international shipping usually arrives within 5-10 business days depending on the destination.
How do I determine the correct size for my lingerie?
Each product page features a detailed sizing guide tailored to our specific cuts. We recommend measuring yourself according to our instructions to ensure a perfect fit. If you are between sizes, we suggest choosing the larger size for comfort.
What is your return and exchange policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene stickers intact. Please note that for hygiene reasons, some intimate items may have specific restrictions.
How should I care for my Le Petit Trou garments?
To maintain the quality of our delicate fabrics and lace, we recommend hand washing in cold water with a gentle detergent. Avoid tumble drying and always lay the items flat to dry away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Are your products ethically manufactured?
Yes, we pride ourselves on ethical production. All our pieces are designed and manufactured in Poland, working closely with local artisans to ensure fair working conditions and high-quality craftsmanship.